Return and Refund Policy

Our Return and Refund policy usually consists of contacting your sales agent in writing within 12 hours of purchase to request an exchange or refund.

• Due to the health and well-being of our clients, we do not offer a return policy for hair once it's been used.
• Unused, Unworn, and Unwrapped hair is available for return within the first 3 days of purchase.
• Acceptable Reasons for return includes damaged or wrong product.
• The only process for return is to contact customer service at (470) 984-5110 with your order number.
• Process of refund (i.e. terms of refund, duration, payment details)
• Sales items are not eligible for return or exchange. No exceptions.
• Only regularly priced items may be returned, refunded, or exchanged.

Approved Returns and Refunds 

If you are expecting a refund and haven’t received it, please refresh your browser and check your bank account again or contact your credit card company. 

Every bank is different, and some banks and credit card companies post refunds sooner than others, so check with your bank or credit card company before contacting us about your refund.  We offer great products and don't ever envision you having a need to return them. However, should you be due a refund, first inquire with your bank or credit card company as to how many days or hours it takes to officially post after we've sent it out. 

If after you’ve done this and you still haven't received your refund, don't hesitate to contact me personally at: 

dovesfancihair241@gmail.com or contact customer support at: (470) 984-5110.

Exchanges

We only exchange items if they are manufactured with damages or defects. 

Shipping Returns 

To return your product mail it in it's original packaging to the address on the shipping label. 

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. 

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at dovesfancihair241@gmail.com for questions related to returns.